Your Questions About Terms & Conditions
No. Your account is personal and non-transferable. We detect account sharing through login patterns and device fingerprints. Shared accounts are suspended immediately. Each person needs their own account with their own identity verified.
Minor breaches—like outdated contact info—trigger a warning and a chance to fix it. Serious breaches such as identity fraud, bonus abuse, or payment chargebacks lead to immediate suspension. Repeated violations result in permanent closure with no refund of remaining balance.
We retain your account data for one year after closure to fulfill legal obligations and detect fraud. After that, we delete most information unless local law requires longer retention. You can request early deletion by contacting support, subject to local law.
Yes. Log into your account, go to Wallet settings, and update your DANA, OVO, GoPay or QRIS details. New deposits use the updated method immediately. Withdrawals still go to the original verified method unless you update it through support verification.
Change your password immediately and contact our support team through live chat or email with as much detail as possible—unusual login, unexpected withdrawal, unrecognized game activity. We'll freeze the account, review logs, and work with you to secure it.
Yes. These terms apply uniformly to all players in Indonesia where access or eligibility is permitted by local law. Payment methods—DANA, OVO, GoPay and QRIS—work the same way across all regions. Support is available to players nationwide.
No. We notify you of any change at least 14 days before it takes effect. You'll see a notice in your account dashboard and receive an email. You can review the full new terms before your next login. Declining means you can't continue playing, but no penalty applies.
